Wrong licence plate or date on the Slovakia vignette: what you can do

You can correct an error in the licence plate or start date yourself until the end of the day of payment or until the vignette’s validity starts. The correction covers one item of data and, for the licence plate, no more than 50% of the characters. Later corrections are possible only if the plate entered does not exist, and only on application with supporting documents. The Slovak National Motorway Company (NDS) refunds the fee only in clearly defined cases, such as an overlapping duplicate purchase.

Why the correct plate matters

The e-vignette is linked to the licence plate and country of registration and is checked by a camera system. Under Section 5(4) of Act No. 488/2013 Z. z., the vehicle operator or driver alone is responsible for the accuracy of the data. Incorrectly entered data is treated as a breach of the obligation to pay unless it is corrected. Please therefore check the payment confirmation immediately after purchase: licence plate, country, vignette type and start date.

Correction on the day of payment or before validity starts

If you paid for the vignette online or in the mobile app, you can make the correction yourself on eznamka.sk in the user area (Oprava údajov diaľničnej známky). You enter the invoice number from the payment confirmation, the licence plate and the country of registration. The rules are:

• corrections can be made no later than the end of the calendar day of payment or until the start of validity of the vignette,
• only one item can be corrected, and for the licence plate no more than 50% of the characters,
• the start date can only be changed if validity has not yet begun – not retroactively,
• a vignette whose validity has expired cannot be corrected.

If you bought the vignette at a point of sale, you can ask the staff for a correction within 15 minutes of payment. The correction takes effect from the day stated on the correction confirmation.

Cancelling the purchase

According to NDS, a purchase made via the web portal can be cancelled on the day of purchase or before the vignette’s validity starts. If, for example, you bought the vignette two weeks in advance and your trip is cancelled, deal with it in good time, before validity begins.

Later correction: only for a non-existent plate

After these deadlines, a correction is possible only if you can prove that the plate entered was not assigned to any vehicle from the time of payment until the application. You can submit the application via eznamka.sk (Žiadosti, podnety a reklamácie), by post, in person at the NDS head office or at a customer support point. Please enclose:

1. the vignette payment confirmation (not a bank statement),
2. the vehicle registration certificate,
3. confirmation from the competent authority that the licence plate does not exist.

If the plate entered exists and belongs to another vehicle, a later correction is not possible.

The 1-day vignette

With the 1-day vignette, the error must be corrected before its validity starts, or at a point of sale within 15 minutes of payment. The later correction application does not apply to it. In this case, NDS recommends buying the correct vignette and then applying for cancellation and a refund of the vignette with the wrong data under the general terms and conditions.

When NDS refunds the fee

Case	What is refunded
multiple payments for the same vehicle with at least partially overlapping validity	the vignette paid later
vignette for a vehicle not subject to the toll (not category M1, N1, O1, O2)	the vignette paid
vignette for a vehicle already registered as exempt	the vignette paid after the exemption was registered
vignette for a non-existent plate, after correction and purchase of another vignette for the same vehicle	the vignette with the later validity

The refund application (the form is among the downloadable documents on eznamka.sk) must be accompanied by the payment confirmation and, depending on the case, a copy of the registration certificate or other documents. The money is refunded by bank transfer to the account stated in the application.

Selling your car and getting a new one

The vignette cannot be transferred to another vehicle. However, if you keep the licence plate and transfer it to your new vehicle, the vignette remains valid. If you sell the car together with its plate, the vignette stays with that vehicle and no refund is given. The plate on the vignette can be changed if you prove that it is the same vehicle (same VIN) and that nobody has kept the original plate – for example after losing the plate or re-registering the vehicle.

Frequently asked questions

Can I correct the plate on the next day?

Yes, if the vignette has not yet started. If it is already valid and the day of payment has passed, a correction is only possible for a non-existent plate and with documents.

How many characters of the plate can I correct?

No more than 50% of the characters of the licence plate.

I bought two vignettes for the same period. Will I get a refund?

Yes, if their validity overlaps at least partially. On application, NDS refunds the vignette bought later.

Is the vignette still valid after changing my car?

Yes, if you transfer your existing licence plate to the new car.

You can order the electronic Slovakia vignette online with us: choose the validity and start day, enter the licence plate and pay. You will receive the confirmation by e-mail. Please check the licence plate twice before paying.